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info@pookingroup.com

1. What can I do if I want to know more about Pookin products?
If you can’t find the information you’re looking for by browsing our website, feel free to contact us through the following email addresses:
info@pookingroup.com

2. Are Pookin products covered under a warranty?
Yes! All Pookin products come with a one year warranty if purchased from Aliexpress or from one of our authorized dealers. Check our list of authorized dealers to make sure you’ll be able to take full advantage of the one year  warranty.

3. What shipping methods do you use?
Shipping methods are selected by our warehouse in order to get you your item in a quick, reliable way. As Pookin has warehouses worldwide, shipping methods depend on the destination address. Orders shipping to an address within the USA are generally shipped via USPS, DHL, UPS, or FedEx. In UK or Europe we ship via Royal Mail, and in Hong Kong we ship via UPS, DHL, FedEx, or China Post.

4. What should I do if my product doesn’t work as expected after receiving it?
Contact our Technical Support department via email

5. I’ve returned my items. How soon will I receive my refund?
In most cases, returns are processed within 2 business days of receiving the returned package. Refunds can generally be expected within 24 hours of the return being processed.